Meghan Neuman

Hi, I'm Meghan!

Technical writing brought me to UX research, and once I arrived, it felt less like a career change and more like putting a name to something I'd been doing all along.

Selected Work

Case Studies

Capturing Tacit Knowledge

Contextual inquiry across eleven systems to preserve critical process knowledge before a role transition

Capturing Tacit Knowledge
Contextual InquiryWorkflow AnalysisQualitative Research

Client Survey and Discovery Research

Mixed-methods research that established a baseline and informed the July 2022 Release Notes redesign

Client Survey and Discovery Research
Survey DesignDiscovery InterviewsMixed-Methods Research

Release Notes Workflow Redesign

Workflow analysis and retrospective facilitation that reduced missed deadlines from 29.3% to 21.6%

Release Notes Workflow Redesign
Workflow AnalysisStakeholder FacilitationProblem Framing

Evaluating AI Before Committing to It

Structured usability evaluation of two AI tools that prevented premature adoption

Evaluating AI Before Committing to It
Usability EvaluationStructured TestingRisk Assessment

Help Center Content Audit and IA Redesign

Content audit and IA redesign across RMIS and Billing that surfaced client needs ahead of formal feedback

Help Center Content Audit and IA Redesign
Content AuditInformation ArchitectureGap Analysis